About Me

• Expected Salary (PHP/mo): 35000 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

I’ve worked across web hosting, network support, and systems administration. At IONOS and Bluehost, I managed websites, DNS records, and domain transfers, specializing in WordPress updates, security, and fixing HTTP and database errors using PuTTY, WP-CLI, and Linux command-line tools. At CTC BPO, I provided technical support for an Australian ISP, troubleshooting router and network connectivity issues while dispatching field technicians and arranging equipment replacements. At Windward Software, I handled ERP installations, updates, and configuration, managed client-server connectivity, administered Active Directory permissions, and resolved tickets in Zendesk alongside POS hardware maintenance.

I’m really good at diagnosing complex web and networking issues, managing Linux-based hosting environments, and breaking down technical problems into clear solutions. Whether it’s maintaining site health, managing DNS configurations, or navigating systems like Active Directory and WP-CLI, I adapt quickly to different platforms and tools. I’m also skilled at recommending the right technical products to help optimize system performance for users.

What makes me a strong employee is my technical versatility, strong problem-solving mindset, and focus on customer success. I take complete ownership of issues from start to finish whether that means running point on a high-priority ticket, coordinating on-site repairs, or recommending valuable product upgrades to better serve a client. I bring a calm, dependable approach to fast-paced support environments and consistently deliver reliable results.