Supported high-volume e-commerce operations handling up to 1,000 customer orders per day, coordinating refunds, cancellations, replacements, fulfillment requests, discounts, and order modifications.
Partnered directly with company executives to resolve customer and order escalations, providing timely updates and operational support.
Guided Customer Experience Representatives through complex customer requests, helping ensure consistent application of company policies and SOPs.
Trained and onboarded new Customer Experience Representatives on order management, customer service workflows, and SOP compliance to support faster team readiness.
Created accurate shipping labels for incoming freight and newly received inventory, supporting efficient receiving and inventory processing.
Proactively contacted U.S. and international customers to correct invalid shipping addresses, helping prevent delivery delays, returns, and fulfillment problems.
Coordinated with internal teams to resolve complex order issues and keep refunds, replacements, fulfillment requests, and customer updates moving toward resolution.
Maintained accurate records of order changes, customer requests, shipping information, and operational activities to support reliable order processing and team coordination.

Managed patient and client inquiries involving products, test results, subscriptions, account updates, and general support, providing clear and professional assistance.
Coordinated directly with executives on operational updates, policy changes, and SOPs to support accurate implementation across the support team.
Processed supplement subscription updates, modifications, and cancellations while maintaining accurate account information.
Maintained CRM and patient records with accurate documentation of interactions, account details, test results, and support activities.
Handled sensitive patient information in accordance with HIPAA privacy, confidentiality, and documentation requirements.
Collaborated cross-functionally to investigate patient concerns and coordinate timely resolutions across internal teams.
Trained and supported new Patient Support Representatives on SOPs, CRM workflows, customer service procedures, and HIPAA compliance.
Appropriately escalated complex patient concerns while protecting confidentiality and maintaining compliance with company policies

Managed executive calendars, appointments, meetings, and consultations, keeping schedules organized and accurately maintained.
Coordinated client, vendor, and business-partner meetings while tracking follow-ups and time-sensitive requests.
Arranged business travel, including flights, accommodations, transportation, and detailed itineraries to support efficient executive travel.
Managed client communications involving test results, invoices, payments, appointments, and general inquiries, ensuring requests received appropriate follow-up.
Organized invoices, receipts, expense records, and cash-flow documentation to support accurate financial tracking.
Executed day-to-day administrative support including data entry, document preparation, email management, follow-ups, and client/vendor coordination.
Maintained accurate and complete client information in CRM systems, supporting reliable records and smoother client management.