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Matt General Virtual Assistant

Virtual Assistant
  • Philippines

About Me

CategoryVirtual Assistant — All Duties
  • ✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
  • Hours wanted: Full-Time
  • Internet Speed (Mbps): 27 mbps (speed test submitted)
  • English Level: Fluent English (self-rated)
  • Tools & Software: **AutoCAD** – Used for creating and modifying detailed 2D engineering drawings, floor plans, structural layouts, and technical designs. **3D Modeling Software** – Used to develop three-dimensional models and visualize structural and engineering designs. **SketchUp** – Used for 3D modeling, architectural visualization, and presenting building and structural concepts. **Dev-C++** – Used for writing, compiling, and testing C/C++ programs, including basic engineering-related computations and problem-solving.

Profile Summary

I worked as customer service representative in Everise, ebay account, doing chats and emails for 3 months and been upscaled to voice after, then became a Training leader shortly. I stayed 9 months in Everise before I decided to move to Concentrix been there for 3 months as a fraud analyst handling credit cards concerns and possible fraud suspicious activities, I left concentrix because the workload for a fraud analyst does not match the offered salary. I am currently in Xfuture handling stores selling e-bikes, e-scooters and e-hoverboards. The reason I’m looking for a job while I am currently is I wanted to explore more of what I can do because I believe I was meant for greater things

Education

  • Safety Officer 2 at Cagayan State University

    Sep 2020 – Jun 2026

Experience

  • Customer service representative

    Sep 2026 – Present

    Handled customer concerns for e-bike and e-scooter products, providing troubleshooting support for technical issues, parts, batteries, charging systems, error codes, and product replacements while ensuring timely and accurate resolutions.

  • Fraud analyst

    Apr 2026 – Sep 2026

    Monitored credit card transactions to identify and investigate suspicious or potentially fraudulent activity, verified customer and transaction information, and took appropriate action to protect accounts while minimizing financial risk.

  • Customer service representative

    Jun 2025 – Mar 2026

    Handled customer inquiries regarding orders, refunds, returns, payments, account concerns, and delivery issues while providing efficient resolutions and maintaining a high level of customer satisfaction.