Juanito – General Virtual Assistant

About Me

CategoryVirtual Assistant — All Duties

✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
Hours wanted: Open to Either
Internet Speed (Mbps): 90 mbps (speed test submitted)
English Level: Good English (self-rated)
Tools & Software: Zendesk, ReAmaze, Shopify, ChatGPT

Profile Summary

I have over 15 years of combined experience in customer service and sales. I started building my sales experience at Yokohama Tire, where I handled customers and dealers, promoted products, managed transactions, and provided technical support. I was consistently recognized as the Number 1 Sales Associate from 2009 to 2013.

I then moved into customer service with Asurion, where I assisted customers and later became a peer advisor, helping colleagues improve their performance through call observations and coaching.

After that, I joined Booking.com as a customer service representative. I handled customer concerns about hotel reservations, including modifications, cancellations, refunds, and complaints. These experiences helped me develop strong communication, problem-solving, and customer service skills.

Education

NA at Luzon Colleges

Jun 1989 – Oct 1995

Experience

Trainer/Online English Tutor

Bizmates Philippines, Inc.

Nov 2023 – Present

Deliver high-quality business English training to professionals, focusing on practical
communication skills, business etiquette, and presentation abilities. Assess learners’ progress,
provide constructive feedback, and customize lessons to meet individual learning goals.
Collaborate with the training team to enhance course content and ensure a consistent,
engaging learning experience.
Virtual Assistant

Talentpop, Social Expansion LLC, DBA

Oct 2022 – Oct 2023

TalentPop provides remote assistance to OluKai, Melin, and Roark.
and Kaenon clients using Shopify and ReAmaze platforms. Duties include interacting with
customers or clients by answering inquiries through emails and chats.