About Me

• Hours wanted: Open to Either
• Internet Speed (Mbps): 500 mbps (speed test submitted)
• English Level: Fluent English (self-rated)

Profile Summary

I have over 14 years of combined experience in customer service, technical support, workforce management, and administrative support. I have worked as a Customer Service and Technical Support Representative, Lead Real-Time Analyst, Content Moderator, and Administrative/Clinical Assistant.

My experience includes troubleshooting technical and system-related concerns, assisting customers and users, managing accounts and information, monitoring operations, maintaining accurate records, preparing reports, identifying discrepancies, coordinating with teams, and providing administrative support.

I have worked with tools and platforms such as Salesforce, ServiceNow, NICE CXone, Genesys Cloud CX, NICE IEX, NICE WFM, Verint Workforce Management, Microsoft Power BI, Microsoft Office, Excel, and Google Workspace. I am also comfortable learning and adapting to new systems and software.

I am good at troubleshooting problems, analyzing information, maintaining accurate records, and learning new systems quickly. I am also strong in customer service and communication, so I can explain technical information clearly and professionally.

I am particularly good at identifying discrepancies or issues, investigating the cause, following processes, and making sure the problem is properly addressed or escalated when necessary. I can also manage multiple tasks while maintaining attention to detail and meeting deadlines.

The traits that make me a good employee are reliability, accountability, adaptability, patience, attention to detail, and a strong work ethic. I take ownership of my responsibilities and make sure tasks are completed accurately and on time.

I am also a proactive problem-solver. Rather than waiting for someone else to identify an issue, I try to investigate it, find the appropriate solution, and communicate updates clearly. I am comfortable working independently, but I also value teamwork and communication.

Most importantly, I am willing to learn and continuously improve. When I encounter a new system, process, or challenge, I take the time to understand it and find ways to become more efficient and effective.