About Me

• Expected Salary (PHP/mo): 25000 ≈ $2.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

• Assisted customer inquiries related to account information, mobile applications, email access, and self-serve portals with high level of expertise, ensuring accurate information was provided to customers at all times.
• Provided Level 1 and Level 2 technical support for internet, television, mobile applications and telephony services with exceptional customer service by quickly addressing concerns and providing clear, concise
explanations of technical solutions.
• Resolved complex technical problems through effective remote troubleshooting techniques, guiding them through step-by-step resolutions with patience and professionalism, enhancing the user experience.
• Collaborated with cross-functional teams, support teams, team members and team leaders to identify recurring issues, developing proactive solutions to minimize future occurrences.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference to track customer interactions, enhance service delivery,
streamline communication, to manage and process support actions and requests.

Billing & Account Management: CTI, SFUI, NEO, UIM, OneBill
CRM & Ticketing System: Universal Ticket, Avaya, Back Office, DigiTek, Agent Workspace
Productivity & Collaboration: Microsoft 365, Google Workspace, MRS

I take pride in being an empath as it helped me better assist customers and being punctual as I make sure to adhere to my schedules. I can confidently learn all the necessary information and tools needed and I know how to provide excellent result in a timely manner and provide great results even in the years to come. I look forward to demonstrating how i can be of value to your company.