About Me

• Expected Salary (PHP/mo): 50000 ≈ $4.98/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Work Experience
Content Moderator – Lizardbear Tasking Incorporated: Reviewed user-generated content, enforced platform policies, handled reports, protected user privacy, and collaborated with different teams.
Learning Specialist – FoundEver (Sitel Philippines): Developed training materials, facilitated training, supported learners, and worked with Infusionsoft/Keap.
Technical Solutions / Quality Assurance Specialist – Shore Solutions (Acquire): Provided technical support, device troubleshooting, software assistance, testing, quality assurance, and process improvement.
IT Help Desk Advisor – TPG Orchid Cybertech Services: Diagnosed hardware, software, network, and connectivity issues and provided remote technical assistance.
Technical Support Engineer – Trend Micro: Provided phone, email, and chat support, resolved technical issues, handled complaints, analyzed reports, and supported customers globally.
Skills
Technical Support and Troubleshooting
Customer Service
Content Moderation
Quality Assurance
Client Communication
Training and Facilitation
Sales and Lead Generation
IT Security
Cloud Computing
Time Management
Teamwork and Leadership
Adaptability
Attention to Detail
Problem-Solving
Tools / Technologies
Infusionsoft / Keap
Citrix
Webex
Remote desktop and support tools
Learning Management Systems (LMS)
Microsoft Office and spreadsheet-based trackers
Social media platforms
Various computer, network, and connected-home devices
What Employers Can Expect From Me
Reliable: I take my responsibilities seriously and can be trusted to complete tasks properly and on time.
Punctual: I value other people’s time and make it a priority to be ready and available when expected.
Follows Directions: I listen carefully, understand instructions, and follow established procedures and policies.
Eager to Learn: I am open to new tools, systems, processes, and feedback, and I continuously work on improving my skills.
Adaptable: I can adjust quickly to new environments, responsibilities, technologies, and changing priorities.
Detail-Oriented: I pay close attention to accuracy and quality, especially when handling customer concerns, technical issues, or policy-sensitive tasks.