About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience:

Technical Support Representative at VXI Global Solutions, handling the Comcast Business account (2023–2024)
Escalation Specialist at IBEX Global Solutions, working on the FedEx account (2024–2025)
Currently a Collection Specialist at iQor Philippines under the Capital One Auto Finance account (2025–2026)

Skills:

Handling phone and email support for US clients, often at high volume
Troubleshooting technical issues, account concerns, and billing problems
Dealing with escalated or sensitive customer issues while staying professional
Data entry and keeping case records accurate and up to date
Solid written and spoken English communication

Tools I use:

CRM and case management systems (used these across all three jobs)
MS Office – Word, Excel, Outlook
Internal ticketing and account platforms depending on the company

Why I’d be a good fit:
I was recognized as top agent for 3 straight months on my financial account (Capital One Auto Finance), so I know how to consistently perform, not just have a good month here and there. My attendance is solid too. I don’t miss shifts and I show up on time, every time.

I follow instructions the way they’re given, and if something’s unclear, I’ll ask instead of just guessing and hoping for the best. I’ve dealt with a lot of stressful calls over the years, so staying calm and professional under pressure isn’t new to me. I also pick things up fast when it comes to new tools or systems. I don’t need much hand-holding once I understand the process.

At the end of the day, I take ownership of what’s given to me. I don’t just pass off problems I see them through. With over 3 years working on US-based accounts, I understand what it takes to represent a company well, even from behind a screen.