
1. What work have you done?
– Customer service and BPO
– Sales and Technical Support
– Customer inquiries and follow-ups
– CRM (business provided) and communication tools
2. What are you good at?
– Communication
– Customer service
– Sales and persuasion
– Problem-solving
– Active listening
3. What makes you a good employee?
– Reliable and hardworking
– Adaptable and willing to learn
– Goal-oriented
– Professional and positive
– Team player
– Provided technical support and troubleshooting
assistance to Telus Canada customers.
– Diagnosed customer concerns and guided users
through appropriate solutions.
– Assisted customers with technical concerns involving
mobile devices and services.
– Troubleshot issues and provided step-by-step
solutions
– Upselling Device/Gadget Insurance
– Provided technical assistance and customer support
for Bell Canada customers.
– Investigated and resolved technical and service-related concerns.