About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I bring nearly 15 years of experience in customer service and nearly 8 years of remote experience as a Virtual Professional and Executive Assistant, supporting CEOs, business owners, and teams across the United States and Australia, particularly in real estate, mortgage, health and fitness, and other service-based industries. My experience includes calendar and email management, CRM and client database management, transaction coordination, scheduling, reporting, documentation, client follow-ups, project coordination, and process improvement. At Keller Williams, I supported a Team Leader overseeing Buyer and Seller Agents, where I managed dashboards, transactions, client projects, reports, contracts, presentations, tasks, and deadlines while helping maintain strong client relationships and efficient team operations. I have also worked with various CEOs and business owners, which strengthened my ability to work independently, manage confidential information, understand business priorities, and take ownership of responsibilities from start to finish.

Most recently, I worked as a Social Media Manager for Vision Personal Training, where I focused on social media management, content coordination, community engagement, customer communication, and building online brand awareness. I also have hands-on experience with Meta Ads, Google Business Profiles, organic messaging, lead nurturing, CRM and pipeline management, and digital marketing. I am proficient with tools such as Google Workspace, GoHighLevel (GHL), VOS, Command, Asana, Trello, Slack, Canva, CapCut, RingCentral, and other CRM and project management platforms. Overall, my background combines customer service, executive assistance, administration, operations, project coordination, social media, and digital marketing, allowing me to adapt quickly, manage multiple priorities, and provide reliable support to business leaders and teams.

Here are list of tasks that Im good at:
💼 Personal Assistant & Administrative Support
Calendar Management
Appointment Scheduling
Meeting Coordination
Email & Correspondence Management
Inbox Organization
Travel and Schedule Coordination
Research
Data Entry
Document Management
File Organization
Reports and Presentations
Contract and Brief Preparation
Administrative Follow-ups
Task Coordination
Managing Recurring Administrative Tasks

Meta Ads / Facebook Ads Management
Meta Business Suite
Social Media Management
Social Media Marketing
Community Management
Google Business Profile Management
Organic Messaging & Customer Engagement
Brand Awareness
Audience Research & Engagement
Customer Journey Support
Lead Nurturing
Converting Leads into Sales
Social Media Content Coordination
Canva Creatives
CapCut Video Editing
Social Media Performance Tracking
Organic Customer Interaction and Relationship Building
🔄 CRM & Pipeline Management
CRM Management
GoHighLevel (GHL)
VOS
Command CRM
Pipeline Management
Lead Tracking
Lead Follow-ups
Appointment Management
Customer/Client Data Organization
Database Management
Updating and Maintaining CRM Records
Pipeline Monitoring
Client Activity Tracking
CRM Process Improvement

I’m a proactive and process-driven professional who is passionate about helping businesses operate with more ease and less overwhelm. I naturally look for gaps and opportunities to improve, create clear documentation and repeatable systems, and use processes, metrics, and technology to help teams work more efficiently and consistently. I’m also a strong communicator who is comfortable asking “why” when I see an opportunity to improve a process or use resources more intentionally.

I take ownership of my work and think like both a leader and a team player. If something needs to be done, I don’t hesitate to step in and make sure critical tasks are accounted for and completed. I’m reliable, adaptable, detail-oriented, and committed to continuously finding ways to help the team and business improve and achieve predictable, sustainable growth.