About Me

• Expected Salary (PHP/mo): 85000 ≈ $8.47/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

Results-driven Operations and Client Services professional with extensive experience in customer service, team leadership, client relationship management, virtual assistant operations, and business process improvement. Proven ability to lead high-performing teams, manage client accounts, resolve complex escalations, improve operational processes, and maintain strong client satisfaction and retention.

Experienced in managing remote teams, onboarding and coaching employees, monitoring KPIs, analyzing performance data, developing SOPs and workflows, and coordinating across departments to ensure service excellence. Strong background in BPO and remote operations, with excellent communication, problem-solving, organizational, and leadership skills.

Known for being proactive, dependable, adaptable, and highly organized, with a strong commitment to accountability and delivering measurable results. Comfortable working in fast-paced, international environments and collaborating with U.S. and Australian clients, vendors, and cross-functional teams.