About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I worked over 5 years in BPO roles — as an Operations Assistant in a mailroom department for a U.S. auto insurance account, and as a Customer Service Representative/Order Processor for a retail account.
I handled high-volume data entry, document auditing, order processing, and customer record management, processing 80+ transactions a day under strict deadlines.
I’m skilled with Google Workspace, Microsoft Excel, Word, PowerPoint, Outlook, Canva, and CRM/database systems.
I’m accurate and detail-oriented — I maintained trackers and reports with 100% accuracy across every role I’ve had.
I’m reliable and self-sufficient — I follow procedures closely, meet deadlines consistently, and can work independently without needing constant supervision.
I communicate clearly and professionally, both in writing and over calls, and I’m comfortable resolving customer or client issues on my own.
I learn new systems and tools quickly, which has let me adapt fast across different accounts and industries.