About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience:
-House Teammate (Agent) – TaskUs Inc. (Oct 2020 – Oct 2022)
-Customer Care/Service Senior Agent – IQOR Phils. Inc. (Mar 2020 – Oct 2020)
-Collections Specialist (Senior Agent) – IQOR Phils. Inc. (Nov 2016 – Mar 2020)
-Chat/Email Support Agent – Support Ninja Inc. (May 2016 – Nov 2016)
-Chat/Email Support Agent – BPO Services Inc. (Aug 2015 – Jan 2016)
-Recruitment Officer / Trainer – Elite Jinzai Mktg. Svcs. Inc. (Jun 2014 – Aug 2015)
-Retail Sales Coordinator – SB Furniture (Nov 2013 – Mar 2014)
-Sales Utility Clerk – SM Hypermarket (Mar 2012 – Sep 2012)

Skills:

-Written and verbal communication
-Customer service and resolution management
-Collections and financial negotiation
-Recruitment, onboarding, and training
-Retail sales and merchandising support
-Adaptability and problem-solving

Tools Used:

-Customer support systems & CRM platforms
-Live chat software and email platforms
-Office productivity software and computer tools

Workplace Traits:

-Dependable and consistent in completing all assigned tasks
-Punctual with a strong commitment to attendance
-Attentive to instructions and guidelines from management
-Enthusiastic about learning new processes and upgrading technical skills

Answers to Your Questions
1. What work have you done? (jobs, tasks, tools)
I have extensive experience across customer support, collections, recruitment, and retail sales. My core tasks have included resolving customer inquiries via chat and email, managing account collections, recruiting and training staff, and handling retail floor coordination. I regularly use computer productivity systems, chat ticketing platforms, and customer account software.

2. What are you good at?
I excel in clear, professional communication—both written and verbal. I am strong at handling customer care issues, keeping clients satisfied, learning new workflows quickly, and working effectively whether as part of a team or independently.

3. What specific traits make you a good employee?
I bring a reliable and punctual work ethic to every role. I follow directions carefully, take full ownership of my assigned duties, and stay eager to learn new skills to grow alongside the company.