About Me

• Expected Salary (PHP/mo): 30000 ≈ $2.99/hr USD (approx.)
• Employment Hours Wanted: either
• Internet Speed (Mbps): 98 mbps up/ 97 mbps down ✓ verified
• English Level: Good English (self-rated)
• Tools & Software: Communication & Support Tools: Microsoft Teams Zoom Chat platforms and messaging tools Video conferencing tools Screen-sharing tools Remote support tools Productivity & Data Management: Microsoft Excel Google Sheets Microsoft Office Suite (Word, PowerPoint) Google Docs Web browsers for research AI & Quality Assurance Tools: AI data annotation platforms Video annotation and tracking software Content evaluation and quality assurance tools Text editors for documentation Web search tools and research platforms ChatGPT (for drafting responses, research, and content evaluation) IT & Technical Tools: Windows Operating System macOS Operating System Ticketing systems for issue documentation Router and network configuration tools Printer configuration software Documentation & Organization: Markdown formatting Documentation and reporting tools Project tracking and task management systems

Profile Summary

I am an IT Specialist with remote support experience where I diagnosed and resolved technical issues for employees, communicated solutions clearly, and ensured customer satisfaction. I also have a quality assurance background as an AI Data Annotation Specialist where I evaluated content for accuracy, identified errors, and maintained high standards. I’m proficient in communication tools including MS Teams, Zoom, and chat platforms, as well as data management tools like Excel and Google Sheets. What makes me a strong customer service professional is my ability to communicate clearly with customers at all technical levels, listen patiently to their concerns, and provide thoughtful solutions. I’m detail-oriented and thorough in documenting interactions and following company procedures to ensure nothing falls through the cracks. As an employee, I’m reliable and committed to delivering consistent quality work every single day. I’m responsive and patient with customer frustrations because I understand that support is about making people feel heard and helped. I’m genuinely eager to learn new systems and procedures, and I follow directions precisely without cutting corners. Most importantly, I don’t just answer questions—I take a proactive approach to solve problems and follow up to ensure customers are truly satisfied, because I believe that’s what sets great customer service apart.