About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have 17 years experience working as Front Desk Assistant in hotel industry, where i developed strong communication skills in customer service, problem solving and handling different types of guests and situations. I also have 6 months of experience as a Customer service Representative in the BPO industry. This experience helped me become more familiar with handling customer inquiries, addressing concerns and providing accurate information, and maintaining professionalism even when dealing with challenging customers. With these work experiences i became familiar also with the use of AI tools and other essential computer functions. Such ChatGPT, Gemini, Expert Assist, Atlas Supreme and Second Nature to name a few.

I am hardworking, dependable and customer-focused individual who is willing to learn and adapt to new processes and technologies. I am confident that my extensive hospitality background and BPO experience have prepared me well to provide excellent service to your company.