About Me

• Expected Salary (PHP/mo): 35000 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

I have over six years of experience in financial customer service, including Tier 2 support for US-based clients. My experience includes client communication, CRM management, handling complex concerns, accurate documentation, problem-solving, and coordinating with internal teams.

I have extensive experience in using Salesforce CRM for checking account details, log interactions, update customer details, proper disposition of account, create tickets, and send auto-generated emails.

In addition to my 6+ years of remote customer service and Tier 2 support experience, I have proactively expanded my skills in administrative support, operations, and workflow management by building hands-on portfolio projects. These include creating SOPs, designing workflow systems in Trello and Mondaycom with automation and dashboard reporting, developing recruitment and executive assistant management boards, building Google Sheets solutions such as client databases, expense trackers, task trackers, and support ticket systems, and applying intermediate spreadsheet functions including VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF, data validation, conditional formatting, and array formulas. These projects have strengthened my skills in process improvement, documentation, project coordination, data management, and workflow automation.

Please know that I’m eager to learn and I can learn new tools and systems quickly. I’m also committed to delivering quality works with honesty and professionalism.

I hope you consider me to be your partner or part of your team. I’ll do my very best to ease your work and responsibilities.