About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have 17 years of experience in the BPO industry, mainly in Customer Service, along with 7 years of experience in team leadership, coaching, quality monitoring, and performance management. I’m experienced in handling customer concerns through phone, providing support, and documenting information. I’m comfortable using Microsoft Office, Google Workspace, email, and other online tools. I’m good at communicating with people, solving problems, multitasking, staying organized, and paying attention to details. I’m reliable and responsible, always make sure to be on time, follow instructions, and complete my tasks properly. I’m also willing to learn new tools and processes, open to feedback, and able to work independently or as part of a team.