About Me

• Expected Salary (PHP/mo): 37,000 ≈ $3.69/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

I have gathered four years of valuable experience working in the Business Process Outsourcing (BPO) industry, where I have engaged in various functions. Throughout my career, I have been involved in sales, which allowed me to develop my communication and persuasion skills. Additionally, I have managed billing processes, ensuring accurate transactions and customer satisfaction. My experience also includes working with insurance, where I learned the intricacies of policy handling and claims processing. I have tackled troubleshooting issues, assisting customers in resolving their problems efficiently. My role has encompassed both outbound calling, where I proactively reached out to clients, and inbound calling, addressing inquiries and providing support. I have also provided chat support, which offered me the chance to assist customers in real time. Furthermore, I have dealt with escalations, effectively managing situations that required higher-level intervention to ensure the best outcomes for our clients.