About Me

• Hours wanted: Open to Either
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience
Customer Service Representative – Teleperformance Philippines (2022–Present) Handled customer inquiries, order concerns, case management, and escalations.
Teacher / Administrative Support – Multiple schools (2016–2021) Managed records, documentation, schedules, and prepared reports and learning materials.
Private Tutor (2012–Present) Organized lessons, coordinated requirements, and maintained schedules.
🛠 Skills
Customer Service & Case Management
Sales & Administrative Support
Order Monitoring & Tracking
Dispatch Coordination Knowledge
Data Entry & Records Management
Communication (Email, Chat, Phone)
Issue Resolution & Customer Follow-Up
📊 Tools You Use
Office & Productivity: Microsoft Office, Google Workspace
CRM & Support: Salesforce, Zendesk
Communication: Slack, Outlook, Amazon Workspace
Design & Marketing: Canva
Dispatching Platforms: DAT, Truckstop, Selectus
🌟 Traits Employers Value (in your own words)
I am reliable and can be trusted to complete tasks accurately.
I am punctual and never late, respecting schedules and deadlines.
I follow directions carefully and ensure tasks are done as instructed.
I am eager to learn, adaptable, and open to new skills and responsibilities.
I maintain a professional attitude and communicate clearly with colleagues and customers.