About Me

• Expected Salary (PHP/mo): 30000 ≈ $2.99/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience:
>Provided admin support in a CRM system (Go High Level), managing workflows, pipelines, and client records for a U.S.-based team
>Processed sales orders, billing, and invoicing for a healthcare BPO account, keeping records accurate and on time
>Maintained order-tracking spreadsheets and compiled daily reports for team-wide visibility
>Handled high-volume email support for a major shipping company, tracking shipments and answering account questions
>Took inbound calls for a mobile phone provider, helping customers with account and order status questions
>Assisted bank credit card customers with account inquiries while following strict data privacy and compliance rules
>Supported a telecom company’s customers with phone line issues and scheduled technician visits
>More than 5 years total experience in customer service, order processing, and back-office administration, both remote and on-site
>Managing a CRM system to organize leads and automate workflows
>Accurate data entry, order processing, and report preparation
>Clear, professional email and phone communication with customers
>Time management and handling multiple tasks at once
>Working independently with little supervision
>Following data privacy and compliance rules carefully
Tools I Use:
-Go High Level (CRM)
-QuickBooks
-Microsoft 365 (Excel, Word, Outlook)
-Traits That Make Me a Good Employee
-Reliable — I’ve held long-term roles across many years and consistently met deadlines and response-time targets
-Punctual and dependable — my work history shows steady, consistent performance across multiple employers
-Detail-oriented and careful — I’ve handled sensitive financial and customer data with accuracy and discretion
-Good listener who follows instructions — I’ve worked within strict company processes and compliance standards without issues
-Adaptable and eager to learn — I’ve picked up new systems and tools across different industries, from healthcare to banking to logistics
-Works well without close supervision — much of my recent experience has been fully remote, requiring self-management and initiative.

1. I’ve spent more than 5 years in customer service, order processing, and back-office administration — both remote and on-site. This includes CRM administration, order entry and billing, email support for a shipping company, phone support for telecom and banking clients, and handling sensitive account data. I’ve used tools like Go High Level CRM, QuickBooks, and Microsoft 365.
2. I’m good at organizing information accurately, communicating clearly with customers by phone and email, managing my time across multiple tasks, and working independently with minimal oversight.
3. I’m reliable and consistent, I make sure to instructions and company procedures closely (especially important in compliance-heavy roles), I handle sensitive information with care, and I’ve shown I can learn new tools and adapt to different industries throughout my career.