About Me

• Hours wanted: Open to Either
• English Level: Fluent English (self-rated)

Profile Summary

I’ve been in the BPO industry for 4 years assisting healthcare companies in handling inbound and outbound calls. In my current role, I assist patients with scheduling, rescheduling, and cancelling appointments. I also call patients a week prior their appointments to obtain their medical history and medications for chart completion. I review referrals from referring providers prior calling patients for scheduling. Additionally, I am proficient in handling email correspondence, calendar management, data entry, and other administrative tasks. I am highly adaptable, quick to learn new systems, and capable of working independently while maintaining productivity and accuracy.