About Me

• Expected Salary (PHP/mo): 45000 ≈ $4.48/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

I have over 3 years of experience in customer service. I have held both inbound and outbound positions where I performed live chats and emails at Netflix and assisted customers in the healthcare industry. My responsibilities included managing customer complaints and inquiries, gathering feedback, ensuring customers are satisfied and working together with other departments. Additionally, I have managed billing collection in inbound and outbound calls. I am also HIPAA certified. Also, I have done cold calls in the real estate business, and therefore, it is quite easy for me to communicate with customers who I have never spoken to before. Recently, I have been working in the telehealth industry providing services related to prescription for weight loss. In this position, I was responsible for both outbound and inbound calls, emailing, chatting, and escalation issues with providers, clinicians, and developers. Communication with customers took place via Slack, and the CRM was Zendesk – HIPAA certified again. I really love to jump on any customer inquiries and make sure customers are satisfied and feel cared about. Effective communication and problem solving are just some of my strong points.