About Me

• ✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
• Hours wanted: Full-Time
• Internet Speed (Mbps): 55.67 Mbps down / 56.10 Mbps up (speed test submitted)
• English Level: Fluent English (self-rated)
• Tools & Software: Chat Gpt and Copilot, Zoho, Microsoft Teams, Excel, Zoom, Zoiper, Google Sheets, Gmail,

Profile Summary

I am a dedicated Client Success and Customer Experience professional with 6 years of combined experience supporting clients and customers across the UK and US markets. My background includes account management, customer service, client onboarding, stakeholder coordination, issue resolution, upselling, and operational support. I am skilled at building strong relationships, managing multiple priorities, and delivering exceptional customer experiences while maintaining accuracy, professionalism, and efficiency.

For the past 2 years, I have worked as a Client Success Executive managing 20+ client accounts across the UK and US, handling sensitive information and documents, conducting client onboarding, email and calendar management, coordinating stakeholder meetings, business reviews, and client calls, handling escalations, and performing data entry, lead and order tracking. I also worked closely with operations teams to ensure smooth service delivery and identified upselling opportunities to support business growth.
Before that, I worked for 4 years as a Customer Experience Expert for a US telecommunications company, handling inbound and outbound calls, customer support, troubleshooting, and upselling to ensure high customer satisfaction through professional and, positive customer interactions. I am proficient in Google Sheets, Microsoft Excel, Gmail, Adobe Acrobat, Microsoft Teams, Zoho desk, Zoom, Zoiper, and various in-house CRM systems.

I am a reliable professional who takes pride in delivering high-quality work while meeting deadlines and maintaining accuracy. I have a strong sense of accountability and take ownership of my responsibilities, ensuring that tasks are completed efficiently and according to company standards. I consistently follow directions, procedures, and standard operating processes (SOPs), while remaining adaptable to changes in workload, tools, and business needs. My strong work ethic, discipline, and integrity guide my professional conduct and interactions with both clients and colleagues.

I work well independently and as part of a team, maintaining a positive attitude even in challenging situations. I am highly organized, detail-oriented, and committed to providing excellent customer and client experiences. I am also eager to learn new skills, technologies, and processes that can help me grow professionally and contribute more effectively to organizational success. Above all, I value collaboration, continuous improvement, and building strong relationships based on trust, professionalism, and mutual respect.