About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work experience: Over 3 years of experience in Customer Service, mainly handling chat and email support, customer inquiries, order concerns, and issue resolution.
Other experience: Product research, data entry, product listing, lead generation, appointment setting, e-commerce support, and administrative tasks.
Customer support: Experienced in communicating with customers professionally, understanding their concerns, providing accurate information, and finding appropriate solutions.
Tools: Familiar with Zendesk, CRM systems, Shopify, GoHighLevel (GHL), Canva, Google Workspace, Microsoft Office, and other online tools.
Good at: Customer communication, problem-solving, organizing information, data entry, online research, following processes, and handling multiple tasks.
Work style: Reliable and responsible. I make sure to follow instructions carefully and complete my tasks on time.
Dependable: I take my work schedule seriously and make an effort to always be on time and prepared for work.
Eager to learn: I am comfortable learning new tools, systems, and processes, especially when proper training and instructions are provided.
Teamwork: I communicate well with teammates and am willing to ask questions when I need clarification rather than making assumptions.
Attention to detail: I check my work and make sure information is accurate before submitting it.
Attitude: I stay professional, respectful, and open to feedback. I’m willing to improve and learn from my mistakes.