About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I worked in ECE Group Manila Inc. for 2 years as a Customer Service Representative (non-voice account). I handled Walmart account where I do investigates claims for Copyright, Counterfeit, Patent and Trademark products. I also learned how to use tools like Service Now, Atom, Imperium, Salesforce, Seller Center, Jira, Microsoft, etc.
I would say that I am particularly good at investigation, attention to detail, and case management. In my previous role, I handled non-voice customer service and reviewed different types of claims, including intellectual property and brand protection cases. I became comfortable working with different systems such as Salesforce, ServiceNow, JIRA, Seller Center, Atom, and Imperium. I’m also good at following policies and procedures while making sure that my work is accurate, properly documented, and completed within the required timeframe.

I am a detail-oriented, reliable, and responsible professional with strong analytical and problem-solving skills. I am adaptable, a fast learner, organized, and able to manage multiple tasks efficiently while maintaining accuracy and quality. I can work independently with minimal supervision while also being a supportive and collaborative team player. I am committed to following company policies and procedures, meeting deadlines and performance goals, maintaining professionalism, and continuously improving my skills.