About Me

• Expected Salary (PHP/mo): 65000 ≈ $6.48/hr USD (approx.)
• Employment Hours Wanted: full-time
• Internet Speed (Mbps): 300 mbps ✓ verified
• English Level: Very Good English (self-rated)
• Tools & Software: Canva, ChatGPT, Claude

Profile Summary

I have experience in customer service, quality assurance, training, and team leadership. In my previous roles, I handled customer concerns, monitored and evaluated agent performance, provided coaching and feedback, and helped improve processes and overall team performance. I have also led a team of around 40 agents and supported training for a specific line of business.

I am comfortable using different workplace tools for communication, reporting, monitoring performance, and documentation, and I am also quick to learn new systems and software. I am good at managing people, solving problems, and staying organized even when handling multiple tasks. I have strong attention to detail, which I developed through my QA experience, but I also understand the importance of looking at the bigger picture and finding ways to improve team performance and processes. I am also good at communicating with different types of people, giving constructive feedback, and helping team members develop their skills.

I would say my reliability, adaptability, accountability, and willingness to learn make me a good employee. I take ownership of my responsibilities and make sure that I follow through on my commitments. I can adapt to changes and remain productive under pressure.