About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

* Over 12 years of experience in the call center and customer service industry, with experience as a Team Supervisor and Call Center Manager.
* Experienced in leading teams, coaching agents, monitoring performance, handling escalations, and achieving business targets.
* Skilled in call monitoring, performance management, customer service, sales, attendance management, and team development.
* Good at communicating with customers and employees, solving problems, and making sound decisions.
* Proficient in using common workplace and customer service tools, including Microsoft Office and performance-tracking systems.
* Reliable, responsible, and committed to completing tasks and meeting deadlines.
* A team player who follows directions, adapts to changes, and is always willing to learn and improve.
* Able to work independently while also supporting and motivating a team.