
I have handled direct messaging, client outreach, and lead follow-up across multiple roles — including freelance sales, customer service, and hospitality support — focusing on friendly, clear, and persuasive communication to convert inquiries into confirmed appointments or deals.
Offers & Promotions I Managed:
– Promoted used car listings (Bicol Secondhand Cars): presented vehicle details, pricing, flexible payment terms, free inspection, viewing arrangements, and limited-time price adjustments.
– Hotel & tourism offers: room packages, discount rates, inclusive amenities, and special promos for events or group bookings.
– Customer service / BPO: assisted with product information, order processing, upselling related items, and service plans tailored to customer needs.
Appointments Booked:
– In car sales: consistently booked 15–25+ viewing or consultation appointments monthly, with a steady conversion rate from message leads to actual inquiries and sales discussions.
– In hospitality & events: handled scheduling for room reservations, site visits, and function bookings — often coordinating 10–20+ confirmed appointments monthly while managing inquiries and follow-ups.
Go High Level Experience:
– I have used Go High Level (GHL) for sending and managing messages, setting up follow-up sequences, replying to leads, and tracking conversation history — via direct messages, SMS, and email workflows.
– I am comfortable navigating its interface, sending personalized messages, organizing contact lists, and reviewing basic campaign/appointment data. I can learn advanced features quickly as needed.
Other strengths:
– Skilled in English, Tagalog, and Bicol — able to connect with local and national clients.
– Experienced in fast-paced environments, following up promptly, and keeping records organized.
– Adaptable to new tools and systems; I can easily apply my messaging skills to your platform and workflows.
Associate CS Phone (Customer Service Phone Associate Sutherland, Amazon, BP0), focused on handling customer interactions primarily via phone calls, resolving issues, providing info taking orders, and sometimes upselling, requiring strong communication, problem-solving, and the ability to work flexible/rotating shifts.
Ensure guests are assigned to the proper rooms or facilities as reserved, Answering querie: egarding rooms, facilities, reservations, rates, payment options, and related matters.
Supporting and assisting the customers before, during, and after their purchase
Assisting with the day to day store operations