About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I am seasoned professional with 20 years of experience in the BPO industry. I have served as a Customer Service Technical Support Representative, Subject Matter Expert (SME), and Escalation Specialist, where I developed expertise in resolving complex issues, mentoring teams, and delivering service excellence under pressure. I’m versatile, eager to learn, and committed to continuous improvement. I’d also love to join an engagement team to bring fun, energy, and creativity into the workplace while helping build a collaborative environment.