About Me

• Expected Salary (PHP/mo): 50000 ≈ $4.98/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

1.What work have you done?
* 15 years of combined experience with Customer Service BPO industry and Virtual Assistant.
* Customer service and live chat support, handling multiple customer conversations at the same time.
* Sales and appointment setting, including inbound/outbound calls, lead generation, follow-ups, and closing sales.
* Intake Specialist experience for a U.S. law firm, assisting clients, gathering information, providing case updates, and collecting documents.
* E-commerce experience handling orders, tracking shipments, refunds, returns, product inquiries, and customer concerns.
* Healthcare insurance and medical billing support.
* Recruitment experience, including screening candidates and coordinating interviews.
* Experienced with CRM systems and communication tools such as GoHighLevel, Neos, RingCentral, Google Workspace, Slack, Zoom, and Microsoft Office.

2. What are you good at?
* Customer service and building positive relationships with clients.
* Live chat and handling multiple customers efficiently.
* Sales, lead qualification, appointment setting, and follow-ups.
* Problem-solving and handling difficult customer concerns calmly.
* Accurate data entry, order processing, and documentation.
* Following processes and instructions while maintaining quality.
* Working independently and managing tasks efficiently.
* Communicating clearly and professionally.

3. What specific traits make you a good employee?
*Reliable:** I take my responsibilities seriously and make sure my work gets done properly.
*Punctual:** I respect schedules and make it a priority to be ready and available on time.
*Responsible:** I take ownership of my tasks and follow through without needing constant supervision.
*A good listener:** I pay attention to instructions and make sure I understand what is expected.
*Adaptable:** I can adjust to new processes, systems, and different types of work.
*Eager to learn:** I am always willing to learn new tools, skills, and procedures.
*Detail-oriented:** I make sure information is accurate and tasks are completed correctly.
*Team player:** I communicate well with others and am willing to help when needed.
*Consistent:** I maintain a professional attitude and strong work ethic even during busy or high-pressure situations.