About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

1: What work you have done

I have over 9 years of BPO experience. I worked as a Technical Support Representative for AT&T, assisting customers with internet issues, and I also have experience in sales and telemarketing with Barclays Bank and Citibank. My roles involved customer service, troubleshooting, handling objections, and helping customers find the right solutions.

2: I am good at

I’m particularly good at technical support and problem-solving. I worked as a Technical Support Representative for AT&T, helping customers troubleshoot their internet service issues. I’m patient when guiding customers step by step, and I don’t easily give up until the problem is resolved. That experience taught me to stay calm, think of solutions, and make sure the customer is fully satisfied.

3: What makes me a good employee

I believe I’m a good employee because I’m reliable, responsible, and committed to my work. When I’m given a responsibility, I make sure I get it done and that my team can count on me. I’m also very conscious about attendance and being on time. I make it a habit to be ready 30 minutes to an hour before my shift so I can avoid being late and start work prepared. I take my commitments seriously, and if given the opportunity, I’ll do my best to become someone the company can depend on.