About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Experienced customer service and virtual support professional with over ten years of BPO and two years of virtual assistant
experience. Competent in customer service, email and chat handling, inbound and outbound calls, data entry, appointment
scheduling, calendar coordination, healthcare support, legal scheduling, and administrative support. Experienced working
with US and UK accounts, managing customer concerns and escalations, and assisting teams with training and process
knowledge. Reliable, organized, detail-oriented, and able to work independently with remote teams and international
clients.