About Me

• Expected Salary (PHP/mo): 37000 ≈ $3.69/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

*1. What work have you done? (jobs, tasks, tools)*
– Worked as a Call Center Agent – handled inbound and outbound calls, assisted customers with concerns, and provided accurate solutions
– Worked as a Mentor / Buddy – guided new hires during nesting, helped with call handling, and improved their confidence on calls
– Worked as a Team Leader – monitored team performance, coached agents, handled escalations, and ensured daily targets and KPIs are met
– Tools I use: Avaya, Five9, Genesys, Salesforce, Zendesk, Google Workspace, MS Excel, and Slack

*2. What are you good at? (skills)*
– Good at customer service, de-escalation, and clear communication
– Good at coaching, mentoring, and giving constructive feedback
– Good at team leadership, attendance management, and performance monitoring
– Good at problem solving, multitasking, and working under pressure

*3. What specific traits make you a good employee?*
– *Reliable:* I take ownership of my responsibilities and I make sure my tasks are done even without being asked.
– *Never late:* I respect my schedule and my team’s time. I always report on time for my shift and meetings.
– *Follows directions:* I follow company policies and instructions carefully, and I make sure my team does the same.
– *Eager to learn:* I am always open to learn new processes, tools, and leadership skills to grow and to help my team grow.