Archie – Customer Service Virtual Assistant

About Me

CategoryCustomer Service & Chat Support

✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
Hours wanted: Full-Time
English Level: Fluent English (self-rated)

Profile Summary

I worked for more than 15 years – handling customer service, data entry, processing orders (refunds/replacements), Team Lead, Acquisitions Manager, HR and Marketing, Data Analyst, Medical Biller, and Admin Support. I’ve used Zendesk, Gorgias, Salesforce, Shopify, Recharge, Zoho, Notion, Hubspot, Mojo dialer, Workday and many more. I am reliable, hardworking, keen to details, eager to learn and can work under pressure with less supervision.

Skills

Appointment SettingCalendar & Inbox ManagementCold Email OutreachCRM Management (HubSpot / Salesforce)Customer ServiceData EntryDispatching & SchedulingDocument & Presentation PrepEmail / Ticket SupportEmail Marketing (Klaviyo / Mailchimp)Employee OnboardingEstimating & Quoting SupportExcel & Google SheetsExecutive AssistanceGoHighLevel (GHL)Human Resources (HR)Insurance VerificationInvoicing & CollectionsLead GenerationLive Chat SupportMedical Billing & Coding SupportMedical Virtual AssistanceMicrosoft 365 & Google Workspace AdminMLS Listing ManagementNotion / AirtableOrder & Inventory SupportOrder Fulfillment & ReturnsPatient SchedulingPhone Support (Inbound)Product Listing OptimizationProject ManagementProofreading & EditingProperty Management SupportReal Estate Appraisal SupportReal Estate Cold CallingReal Estate CRM (Follow Up Boss / kvCORE)Real Estate Virtual AssistanceRecruitment & Talent SourcingREO & Foreclosure SupportReporting & DashboardsSales & Business DevelopmentShopify Store ManagementSlack & Team AdminStandard Operating Procedures (SOPs)Subscription & Membership SupportTechnical SupportTelemarketingTransaction CoordinationTranscriptionVirtual Assistant — All General DutiesZendesk / Helpdesk Tools