About Me

• Expected Salary (PHP/mo): 30,000 ≈ $2.99/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Hi, my name is Adrian Paulo Solleza, and I’m a customer service professional with over eight years of experience in the travel and financial services industries.

I started my career with WNS, where I spent almost three years supporting Expedia and Hotels customers. I handled hotel and travel reservations, booking modifications and cancellations, reservation inquiries, and different customer concerns. This experience taught me how to communicate effectively, manage time-sensitive requests, and provide solutions while maintaining a great customer experience.

I then moved into the banking industry with Wells Fargo, where I’ve been working for the past five years. I started supporting personal deposit accounts and later transitioned to commercial credit cards. In this role, I’ve developed strong skills in account support, problem-solving, documentation, handling confidential information, and working with multiple systems at the same time.

I’m now transitioning into the Virtual Assistant industry, where I want to bring the experience and skills I’ve developed throughout my career into a remote environment.

I consider myself reliable, detail-oriented, adaptable, and customer-focused, and I’m comfortable learning new tools and processes.

I’m excited for the opportunity to support your business, provide excellent customer service, and become someone your team can rely on. Thank you for taking the time to get to know me, and I hope to work with you soon.