About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

In my previous role as a Customer Advisor, I was promoted to Subject Matter Expert (SME), where I supported multiple team members under high-pressure environments. Later, I advanced to Angel On-Call (AOC), the highest escalation role in our account, handling severity cases and supporting Account Managers with TikTok Shop sellers. These experiences honed my ability to manage complex situations, provide hands-on support, and deliver results in both voice and non-voice accounts.