About Me

• Hours wanted: Full-Time
• Internet Speed (Mbps): 60 mbps (speed test submitted)
• English Level: Very Good English (self-rated)
• Tools & Software: Tools & Software You Use Microsoft Windows Ubuntu Linux Microsoft Excel Microsoft Word Google Workspace (Docs, Sheets, Drive) Salesforce Help Scout Demandware GUI Global-e Avaya Genesys Slack QuickBooks Online Xero Canva Git GitHub Visual Studio Code Claude AI ChatGPT

Profile Summary

1. What work have you done?
IT Support – Kenratech Computer Trading: Installed and configured computers and peripherals, troubleshot basic hardware and software issues, and assisted users with technical concerns.
Technical Support Representative – Concentrix: Provided QuickBooks technical support through phone, chat, and email; troubleshot software, account, login, and transaction-related issues; documented concerns and escalated complex cases.
Email & Chat Support – Wipro: Assisted customers through chat and email, handled order tracking and inquiries, and escalated refund and gift card concerns.
Tools used: QuickBooks Online, Salesforce, Help Scout, Demandware, GUI, Avaya, Genesys, Slack, Microsoft Excel, Word, Google Workspace, Windows, Ubuntu Linux, Git, GitHub, and VS Code.

2. What are you good at?
Troubleshooting basic hardware and software problems
Providing technical support and assisting users
Following troubleshooting procedures and instructions
Documenting issues and resolutions accurately
Communicating clearly with customers and users
Learning new systems and tools quickly
Staying organized when handling multiple tasks
Working calmly in a fast-paced environment

3. What specific traits make you a good employee?
Reliable: I take my responsibilities seriously and make sure assigned tasks are completed properly.
Punctual: I value being on time and being ready to work when my shift begins.
Responsible: I follow instructions, procedures, and company guidelines carefully.
Willing to learn: I am open to feedback and actively work on improving my technical skills.
Adaptable: I can adjust to new tools, systems, processes, and different types of tasks.
Team-oriented: I communicate with teammates when I need clarification or when an issue needs to be escalated.
Detail-oriented: I pay attention to details, especially when documenting information or handling technical concerns.