About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience

Over 7 years of experience in offshore contact center operations, including customer service, technical support, and sales.

3 years of experience as a Trainer and Team Leader, coaching team members and supporting performance improvement.

Virtual Assistant experience supporting U.S. and Australian clients in real estate, sales, lead generation, and administrative tasks.

Experience in outbound cold calling, lead qualification, appointment setting, CRM management, and customer support.

Skills

Customer service and client relationship management

B2B and B2C sales support

High-volume outbound calling and lead generation

Appointment setting and follow-up management

CRM data management and reporting

Problem-solving and conflict resolution

Technical support and troubleshooting

Training, coaching, and team collaboration

Strong communication and organizational skills

Tools I Use

GoHighLevel

Podio

REISift

Salesforce

HubSpot CRM

Microsoft Office Suite

Google Workspace

Communication and remote collaboration tools

Traits Employers Look For

Reliable and committed to delivering quality work consistently

Punctual and respectful of schedules and deadlines

Able to follow instructions while taking initiative when needed

Quick to learn new systems, processes, and responsibilities

Adaptable and comfortable working in fast-paced environments

Accountable for my work and focused on achieving team goals