About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience
Appointment Setter (Homeaglow) – Processed warm and cold lead pipelines via phone, text, and email. Coordinated contractor calendars across varying time zones, handled package or pricing objections with empathy, and logged client interactions.
Executive Assistant (Mobile Bar) – Managed social media inboxes, ran proactive DM outreach campaigns on Facebook and Instagram to source clients, and designed brand-aligned graphics and promotional layouts.
Enrollment Specialist (Carda Health) – Conducted outbound phone care outreach to warm patient inquiries, explained service structures, built trust surrounding virtual setups, and scheduled consultations.
Quality Analyst (TTEC) – Conducted statistical process audits on customer call records, analyzed response patterns, and collaborated with cross-functional teams to improve service conversion standards.
Customer Service Associate (FoundEver) – Managed account balances, reviewed billing discrepancies, calculated transactional charges, and resolved general client service inquiries.

Skills
Outbound Calling & Cold Prospecting
SMS & Social Media DM Lead Generation
Appointment & Calendar Management
Data Entry & Customer Documentation
Quality Assurance & Pipeline Tracking
Billing & Payment Processing
Creative Content Creation & Graphic Design

Tools Used
CRMs & Dialers: GoHighLevel, OpenPhone, Ytel
Workspace Systems: Google Workspace, Microsoft Office, Airtable, Jotform, Zohomail, 17hats
Design & Payments: Canva, Square, Stripe, Sabre, Farelogix GDS

I bring over seven years of remote work experience specializing as an outbound appointment setter, cold caller, and executive assistant. My daily routine has always been built around managing high-volume pipelines, making phone calls, and running conversational text or social media DM campaigns on Facebook and Instagram to find, qualify, and book clients using tools like GoHighLevel and OpenPhone. I am exceptionally good at breaking the ice naturally with hesitant leads, listening to their actual needs, and building immediate trust without sounding like a robotic sales machine. What makes me an excellent employee is my absolute reliability; I show up on time for every single shift, take direction perfectly, and keep a fully operational backup MacBook ready so I never suffer from technical downtime. My background as a Quality Analyst gives me a natural eye for detail, meaning I am incredibly eager to learn your specific market, handle rejections with a smile, and keep your CRM data completely clean and accurate from day one.