About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

With a background rooted in customer service, I have built a versatile skill set centered on solving complex client problems and driving operational efficiency. Starting in frontline call center operations, I managed high-volume customer accounts, guided clients through mobile and internet service options, and handled delicate billing and payment arrangements with empathy and accuracy.

I later transitioned into technical support, where I specialized in network troubleshooting, dispatching field IT technicians for on-site repairs, and escalating high-priority operational issues to leadership. Known for my reliability and diligence, I consistently deliver high-quality work aligned with strict deadlines, business needs, and client expectations.