About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have nearly 10 years of experience in customer service, sales, telecommunications, and virtual assistance. I’ve worked as a Customer Service Representative, Sales Representative, Scheduler, and Supervisor/Team Leader. I also have experience as a Virtual Assistant and Appointment Setter, handling cold calling, lead generation, prospect qualification, appointment setting, follow-ups, email management, and CRM updates. I’ve used tools such as GoHighLevel, WellSky, CRM platforms, Slack, RingCentral, Excel, spreadsheets, Calendly, MS Teams, and Outlook.

I’m good at communication, sales, cold calling, appointment setting, lead generation, customer service, follow-ups, CRM management, and handling objections. I’m also comfortable managing multiple tasks, following SOPs, tracking leads, and making sure deadlines and targets are met.

I’m reliable, hardworking, adaptable, and accountable. I take initiative instead of always waiting to be told what to do, and I’m willing to learn new tools and processes. My experience as a supervisor also taught me how to manage pressure, solve problems, communicate clearly, and consistently focus on achieving results.