Last updated: August 16, 2026
Plain English, no fine-print games. Charges appear on your statement as STAFFCASTLE and are processed securely by Stripe. If anything here is unclear, email me at he***@*********le.com — a real person (the founder) reads it.
Pro membership ($69/month)
- Pro renews automatically each month until you cancel.
- Cancel any time from your Membership Account page, or email he***@*********le.com and I’ll cancel it for you. Cancelling stops future charges, and you keep full Pro access until the end of the period you’ve already paid for.
- 30-day money-back guarantee. Not happy in your first 30 days, for any reason? Email me and I’ll refund your most recent monthly payment. No forms, no fine print, no argument.
Concierge Shortlist ($499, one-time)
- After a 20-minute call, I send you 3 vetted candidates within 10 business days.
- None of the three fit? I send you 3 more, free.
- Didn’t hire anyone from those six? You get a full refund.
- Hire not working out within 60 days of receiving your candidates? I re-run the search once, free.
- Change your mind before I start sourcing? Full refund.
You pay your virtual assistant directly
You agree on pay with your virtual assistant and pay them directly — StaffCastle never takes a cut of their salary. And virtual assistants never pay StaffCastle anything, ever.
Billing errors and duplicates
Duplicate charges or clear billing errors are refunded in full, always. Just email me.
How refunds are paid
Refunds go back to your original payment method via Stripe, usually within 5–10 business days depending on your bank.
Before you dispute a charge
Please email he***@*********le.com first — I read every message myself, and nearly every billing question is sorted faster by email than through a card dispute.
