Last updated: August 11, 2026
Welcome to StaffCastle. These Terms of Service (“Terms”) are the agreement between you and StaffCastle (“StaffCastle,” “we,” “us”), the operator of staffcastle.com (the “Site”). By creating an account or using the Site, you agree to these Terms and to our Privacy Policy, Refund & Cancellation Policy, and Acceptable Use Policy, which are part of these Terms. If you do not agree, do not use the Site.
1. What StaffCastle is — and what it is not
StaffCastle is an online marketplace where employers (“Employers”) can find, contact, and hire Filipino virtual assistants and remote professionals (“Jobseekers”) directly. We verify Jobseeker profiles, host job posts, and provide the tools for the two sides to connect.
StaffCastle is a venue. We are not:
- the employer, staffing agency, recruiter, or placement agency of any Jobseeker;
- a party to any work agreement, contract, or payment arrangement between an Employer and a Jobseeker;
- responsible for supervising, directing, or controlling any Jobseeker’s work.
When an Employer engages a Jobseeker, they contract with each other directly. Each side is solely responsible for its own obligations in that relationship — including the work agreement, payment for work performed, worker classification, taxes, benefits, and compliance with the laws that apply to them in their own country. Nothing on the Site creates an employment, agency, joint venture, or partnership relationship between you and StaffCastle.
2. Accounts and eligibility
- You must be at least 18 years old to use the Site.
- You may create one account only, and the information in it must be accurate, current, and about you (or the business you are authorized to represent).
- Employer accounts are for genuine hiring on behalf of a real business or real business need.
- Jobseeker accounts are for individuals, not agencies or teams, and Jobseekers confirm at registration that they are residents of the Philippines applying on their own behalf.
- Jobseeker accounts are free. StaffCastle never charges Jobseekers to create a profile, apply to jobs, or be hired — and no Employer is permitted to charge them either.
- You are responsible for keeping your login credentials secure and for all activity under your account.
3. Verification and badges
We review Jobseeker profiles before they go live. Depending on the profile, verification can include a government-ID check, proof of internet speed, a recorded English video introduction, and a review of submitted evidence of AI-tool use (an “AI-Verified” badge means we reviewed a Jobseeker’s described AI workflow and a related work sample).
Please understand what verification is and is not:
- Checks are performed remotely, based on documents and materials the Jobseeker submits, at a single point in time.
- Verification and badges are not a guarantee of any person’s identity, background, skills, availability, performance, honesty, or conduct — and they are not an endorsement or recommendation by StaffCastle.
- Employers must do their own due diligence before hiring: interview candidates, check references, and start with a paid trial task.
Identity documents and speed-test proof are used for verification only, are stored with admin-only access, and are never displayed to Employers. See the Privacy Policy for details.
4. Plans and billing
- Free (Employers): browse at no cost, with limited features.
- Pro (Employers): a paid monthly subscription (currently $69/month) that unlocks full contact and hiring features. Pro renews automatically each month and your payment method is charged at each renewal until you cancel. Cancel any time from your Membership Account page on the Site or by emailing he***@*********le.com; cancellation takes effect at the end of the current billing period, and you keep access until then.
- Concierge Shortlist (Employers): a one-time done-for-you sourcing service (currently $499), described on its own page, with the guarantees stated there.
Payments are processed by Stripe; we do not see or store your full card number. Charges appear on your statement as STAFFCASTLE. Prices may change with at least 14 days’ notice by email before the change affects an existing subscription. You are responsible for any taxes that apply to your purchase. If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. Refunds are governed by the Refund & Cancellation Policy.
We may change the features or limits of free and paid plans as the Site evolves. If a change materially reduces what an active paid subscription includes, we will give notice, and you can cancel before your next renewal.
5. Rules of use
Everyone on StaffCastle must follow our Acceptable Use Policy. In short: real jobs and real people only; no one ever charges a Jobseeker anything; no scams, harassment, unlawful work, scraping, or misuse of contact information. We may remove content, suspend, or terminate accounts that break these rules — see Section 11.
6. Your content
You own the content you post — profiles, job posts, photos, video introductions, work samples, and messages (“Your Content”). You give StaffCastle a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display Your Content as needed to operate, promote, and improve the Site — for example, showing a Jobseeker’s profile and video introduction to Employers using the Site. You are responsible for having the rights to everything you post, and you agree that Your Content is truthful and not misleading. We may remove content that violates these Terms.
7. Working together off the Site
StaffCastle connects the two sides; the working relationship then happens directly between Employer and Jobseeker, including interviews, contracts, schedules, and payment for work. We are not involved in payments between Employers and Jobseekers, and we do not hold funds, guarantee payment for work performed, or mediate work disputes — though you can report misconduct to us at he***@*********le.com and we will act on the account where our rules were broken.
8. Third-party services
Parts of the Site rely on third-party services — for example, Stripe for payments and Brevo for email. Your use of those services may be subject to their own terms and privacy policies.
9. StaffCastle’s intellectual property
The Site, its design, text, graphics, logos, and the StaffCastle name and marks belong to StaffCastle and are protected by law. You may not copy, scrape, resell, or create derivative works from the Site or its content without our written permission, except for Your Content.
10. Disclaimers
The Site is provided “as is” and “as available.” To the fullest extent allowed by law, StaffCastle disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, that any Jobseeker or Employer will meet your expectations, that you will make a hire or find work, or that any information on the Site (including profiles and job posts, which are written by users) is accurate or complete.
11. Suspension and termination
You may close your account at any time. We may suspend or terminate accounts, remove content, or refuse service where we reasonably believe these Terms or the Acceptable Use Policy have been violated, where required by law, or to protect users or the Site. Where practical, we will tell you why. Sections that by their nature should survive (including 6, 7, 10, 12, 13, and 14) survive termination.
12. Limitation of liability
To the fullest extent allowed by law: (a) StaffCastle is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Site or these Terms; and (b) StaffCastle’s total liability for all claims arising out of or related to the Site or these Terms is limited to the greater of $100 or the amounts you paid StaffCastle in the 12 months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. StaffCastle is not liable for the acts or omissions of any Employer or Jobseeker.
13. Indemnification
You agree to defend and hold StaffCastle harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Site, your engagement with any Employer or Jobseeker, or your violation of these Terms or the law.
14. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict-of-laws rules. Before filing any claim, you agree to first email he***@*********le.com with a description of the dispute and give us 30 days to try to resolve it informally. Any claim that cannot be resolved informally must be brought in the state or federal courts located in Massachusetts, and both sides consent to their jurisdiction — except that either side may bring an individual claim in small-claims court where eligible.
15. Changes to these Terms
We may update these Terms as StaffCastle grows. If a change is material, we will give notice on the Site or by email before it takes effect. Continuing to use the Site after a change takes effect means you accept the updated Terms.
16. Contact
Questions about these Terms: he***@*********le.com.
Refunds & Guarantees
Pro (monthly membership). 30-day money-back guarantee, any reason. To request a refund, email us within 30 days of your most recent monthly payment and we will refund that payment. There is no limit on how often you may request this; abuse is handled case by case.
Concierge Shortlist (one-time). After a completed 20-minute intake call, we deliver 3 vetted candidates within 10 business days. If none fit, we send 3 more candidates at no charge. If you do not hire any of the six candidates, you receive a full refund. If a hire is not working out within 60 days of the candidates being delivered, we run the search once more at no charge. The delivery timeline runs from the completed call; the 60-day guarantee runs from the date we email you your candidate line-up.
These are the complete refund terms; nothing here adds a condition beyond what is stated on our pricing and /concierge/ pages.
