About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Fulltime WFH Realtime Analyst.
* I monitor the queue and check schedule adherence to make sure we pass our headcount requirement per interval.
* Prepare and send our daily absenteeism report and productivity report. We used Microsoft Excel for the generation of reports.
* We also use Zendesk as a communication with our Clients to report any downtime that may occur during the shift.
* Being keen to data and always collaborate with the Team.

Customer Support Representative for Business to Business account, Microsoft Store, Telecommunications, Satellite TV, and Satellite internet.
* Handles inbound and outbound calls, emails, and chat.
* Able to use CRM for customer data and other Microsoft customer data tools
* I have develop strong communication skills, active listening, and interpersonal skills. To communicate professionally with different types of customers, understand their needs, handle concerns, and provide helpful solutions.
* Have been reliable through-out my work career as I have minimal absences and lates.
* Always ready to improve and learn new things.