About Me

• Hours wanted: Open to Either
• English Level: Fluent English (self-rated)

Profile Summary

Senior banking operations professional with 20+ years’ experience in card operations, secured consumer lending, and collections in leading Philippine financial institutions. Strong record of managing operations and outsourced vendors, meeting strict SLAs, strengthening controls, and supporting business growth. Deep expertise in end-to-end credit processing for secured loans, card production and QA, and delinquent account management. Recognized for driving process improvements, maintaining compliance with bank and regulatory requirements, and providing reliable support to branches and business units.
Core strengths: Operations & Process Management · Credit & Risk Assessment · Collections Strategy · Card Production & QA · Vendor Management · Team Leadership & Coaching · Reporting & Controls · Stakeholder Management