About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Profile Summary

– Over 4 years of BPO and customer service experience in healthcare support, order entry, sales, technical support, and outbound calls.
– Experienced in handling inbound and outbound calls, emails, SMS, and customer tickets.
– Skilled in assisting customers and patients with account concerns, appointments, services, insurance inquiries, and basic billing support.
– Experienced in order processing, data entry, troubleshooting, sales, and upselling.
– Good at communicating clearly, listening to customers, solving problems, and handling multiple tasks.
– Familiar with telehealth support, ticket handling, email and SMS support, and customer service systems.
– Reliable and responsible when completing assigned tasks.
– I follow instructions carefully and make sure my work is completed correctly and on time.
– I am willing to learn new tools, processes, and tasks and can adapt to different work requirements.
– I work professionally with customers and teammates and always try to provide helpful and respectful service.