About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

1. What work have you done? (jobs, tasks, tools)
I have around 4 years of BPO experience, including roles as a Customer Service Representative, Quality Analyst. As a CSR, I assisted customers with orders, reservations, deliveries, and account concerns. As a back-office support and QA, I reviewed customer documents, checked them against guidelines, audited agents’ work, identified errors, and provided coaching and feedback. I have also used tools such as Microsoft Teams, Outlook, and other company systems for communication, documentation, and daily tasks.

2. What are you good at?
I am good at customer service, document review, quality checking, problem-solving, communication, and attention to detail. I am also comfortable following policies and procedures, identifying errors, giving constructive feedback, and learning new tools and processes quickly.

3. What specific traits make you a good employee?
I am responsible, detail-oriented, patient, adaptable, and willing to learn. I take feedback positively and always try to improve my performance. I am also dependable, organized, and committed to completing my tasks accurately while contributing to the team’s goals.