About Me

• Hours wanted: Open to Either
• English Level: Fluent English (self-rated)

Profile Summary

* I have over 20 years of experience in customer service and operations, with extensive experience in remote customer support, dispute resolution, and chargeback management.
* My most recent role was as a Chargeback Lead, where I handled complex cases, ensured compliance and documentation accuracy, managed escalations, and collaborated with support, risk, and finance teams.
* I’m also experienced in quality monitoring, case tracking, and providing guidance to team members.
* Overall, my strengths are communication, problem-solving, attention to detail, adaptability, and working independently in a remote environment.