About Me

• Hours wanted: Open to Either
• Internet Speed (Mbps): 50mbps (speed test submitted)
• English Level: Very Good English (self-rated)

Profile Summary

* 3 years of experience as a Customer Service Representative in a financial account, handling inbound calls, billing, payments, account concerns, and disputes.
* Experienced in maintaining accurate customer records, following procedures, resolving concerns, and handling confidential information.
* Skilled in customer service, communication, problem-solving, data entry, account management, and attention to detail.
* Comfortable using Microsoft Word, Excel, PowerPoint, Outlook, Avaya, NICE, and Olympus.
* Reliable and responsible, with a strong commitment to being on time and completing tasks properly.
* I follow instructions carefully and make sure I understand the task before completing it.
* Eager to learn new tools and processes and willing to take on new responsibilities.
* I work well independently, stay organized, and always aim to provide quality work.