About Me

• Hours wanted: Full-Time
• Internet Speed (Mbps): 348mbps download/ 336mbps upload (speed test submitted)
• English Level: Very Good English (self-rated)
• Tools & Software: Canva, Chatgpt, Gemini, Zendesk,

Profile Summary

I have 4 years of experience in the BPO industry. My BPO experience includes handling inbound and outbound calls, assisting customers with their concerns, processing orders and payments, and handling complaints and refunds.
I also have experience as a Documentation Specialist, which strengthened my attention to detail and organizational skills. With my background, I’ve developed strong communication, problem-solving, and customer service skills.

I have used CRM systems like Zendesk to manage customer information, inquiries, and service requests. In my daily work, I used the CRM to review customer records, document interactions, update account details, and track issues to make sure concerns were properly resolved.

I’m adaptable, hardworking, and comfortable handling different types of customers and situations. I’m confident that I can bring my experience and a positive attitude to your team.